Return & Refund Policy

Our Promise to You

At 【请替换：店铺名称】, we want you to love what you ordered! If you are not completely satisfied with your purchase, we are here to assist you. Below are the details on our return and refund process to make it easy for you.

Return Eligibility

We gladly accept returns on most items within 30 days of delivery. To be eligible for a return, your item must:

Be in its original, unused condition with all tags and packaging intact.
Not be marked as final sale on the product page.
Be returned within 30 days of receipt.

Please Note: Personalized or custom-made items are not eligible for return unless they are defective or damaged.

How to Initiate a Return

Returning an item is simple. Please follow these steps:

Contact Our Customer Service Team
Email us at 【请替换：客服邮箱】 or use the contact form on our website. Include your order number and a brief reason for the return.
Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with instructions on how to return your item.
Ship Your Item Back
After receiving your RA number, securely package your item (preferably in its original packaging) and ship it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order. We recommend using a trackable shipping method or purchasing shipping insurance to ensure safe delivery.

Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method. This usually takes 7-10 business days but may vary depending on your bank or payment processor.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide a description and photos of the issue if possible. We will gladly offer a full refund or exchange at no additional cost.

Exchanges

If you need a different size or color, we offer exchanges on the same item as long as it is unused and returned within 30 days. Please follow the return process above. Once we receive the returned item, we will send your exchange promptly.

Non-Refundable Items

For health and safety reasons, the following items cannot be returned or refunded:

Personalized or custom-made items
Gift cards
Intimate apparel and swimwear (unless unworn with tags attached)

Refunds

Refunds will be issued to your original payment method after we process and accept your return. Shipping fees are non-refundable unless the item was defective or we made an error fulfilling your order.

Final Sale Items

Certain products are marked as final sale and are not eligible for return or exchange. These items are clearly noted on the product page, and no refund will be provided for them.

Order Cancellation

You may cancel your order within 24 hours of purchase by contacting us. After this window, the order will be processed and shipped according to the timelines below.